There are several ways in which you can touch base with the hosting company whose services you’re using, but the one that you’ll invariably find no matter which company you choose is a ticketing system. It is the easiest channel of correspondence for many reasons. In case no client service team member is free at the moment and they’re all engaged, a phone call may not be answered, but a ticket will invariably be received. Plus, you can copy and paste extensive pieces of info without having to worry about typographical mistakes, and in case a given problem requires more time to be fixed or a number of replies need to be exchanged, all the info will be in the exact same location, so either party can always follow the steps taken by the other one. The downside of using tickets to get in touch with your web hosting company is that they are usually separate from the web hosting platform, which suggests that if you need to provide info or to adhere to directions, you’ll have to use at least two separate interfaces and this number might rise if you wish to manage a handful of domain names. Moreover, a lot of web hosting companies respond to tickets after a few hours, or even once in every twenty four hours, and for you as a client, this means wasted time whilst waiting for an answer.
Integrated Ticketing System in Hosting
Our Linux hosting plans come bundled with an integrated trouble ticket system, which is part of our in-house built Hepsia Control Panel. Unlike other analogous tools, Hepsia will permit you to manage everything associated with the web hosting service itself in the very same place – invoices, web files, e-mails, tickets, etc., avoiding the need to sign in and out of different admin consoles. In the event that you have any technical or pre-sales questions or any difficulties, you can open a ticket with just a couple of clicks of the mouse without logging out of your hosting Control Panel. During the process, you can select a category and our system will present you with a variety of educative articles, which will provide you with additional info and which may help you fix any particular issue even before you open a ticket. We guarantee a support ticket response time of maximum sixty minutes, even in case it is a weekend or a national holiday.
Integrated Ticketing System in Semi-dedicated Servers
We think that it is more convenient to manage everything in one single place, which is why we’ve implemented a ticketing system into the in-house created Hepsia Control Panel, which is offered with each single semi-dedicated server plan. This will enable you to manage the communication with our support team together with your storage space, which goes to say that you won’t have to memorize one more user name for a different interface. You’ll be able to send a new ticket or to track down the status of an old one with no more than several mouse clicks whilst you are browsing the files hosted in your account. You can also search through older tickets using an intelligent search functionality or take a look at applicable help articles, which offer solutions to commonly faced complications. The built-in trouble ticket system is closely monitored 24-7 with the maximum response time being just sixty minutes, so there will always be somebody to help you.