If you’ve ever got any inquiries about your web hosting package or you face a problem with your websites, you’ll have to touch base with the respective hosting company’s help desk support team. It may not make a difference how quickly they’ll respond when you have a general query, but an issue such as a messed up software application update, for example, may result in your website becoming damaged or unreachable on the web. And the longer you have to wait for the support team to get back to you, the longer the website will be inoperative. If you offer services or goods online, any downtime will affect your website undesirably and you can lose current or prospective customers. A lot of hosting providers, primarily resellers, reply to emails and trouble tickets within 24 hours, but in the Internet space that is way too long, as customers will hardly ever go back to a site that is not functioning properly over lengthy intervals.
One-Hour Response Guarantee in Hosting
If you are using any of our Linux hosting plans and you have a query or stumble upon a certain complication, you can get in touch with us 24-7 by opening a helpdesk ticket or by writing an email and we promise that you will receive a response in no more than an hour. If the issue can be solved, we’ll do it before we get back to you, whilst in case there is something that you have to do on your end, we’ll supply you with all the required details – what settings to check, what possible solutions to try, and so on. Usually, you’ll obtain a reply within maximum 30 minutes, which means that waiting around for hours or even for more than one day to receive assistance is something impossible. Our 60-minute reply guarantee applies to any query that you might have – billing, general or technical.
One-Hour Response Guarantee in Semi-dedicated Servers
Because we understand how critical it is to obtain timely assistance, we promise that you’ll never have to wait for more than 60 minutes to obtain a reply to any trouble ticket that you post through your semi-dedicated server Control Panel. The fact is, you will seldom have to wait around for more than 20-30 minutes and this is valid for any query regardless of its nature – general, billing or technical. Furthermore, our customer and tech support team will be at your service 24 hours a day, so even if you submit a ticket during legal holidays, you’ll invariably obtain an immediate reply, which will contain the answer to an inquiry, the solution to an obstacle or the info necessary to resolve an issue yourself – if there’s something that you need to do on your end. If you use our services, you’ll never have to spend an entire day waiting around for a reply like you would with other providers.