Though this isn't the mainfactor to help you identify a dependable hosting provider from a bad one or a reseller from an actual provider, the option to call and talk to a live person is an indicator that you are not using the services of a one-person service provider and that you'll be able to reach someone if you're in need of assistance. The phone support for hosting services may vary from general to experienced, thus the issues which can be resolved through a phone call differ depending on the company. Generally, these issues are simpler and feature billing or first level technical issues because more complex problems usually need a support ticket where both you and the sysadmins can follow what is going on with a specific issue. Nevertheless, the option to phone call your provider can save you a lot of time and efforts for the numerous small issues that will eventually appear at the time you manage your hosting account.
Phone Support in Hosting
Our hosting packages feature telephone support 14 hours a day even on official holidays, so that if you do not have an account yet, you'll be able to call and find out more about our solutions or whether we meet the system requirements for your sites. For your convenience, we have local phone lines in the United States of America, Great Britain and Australia, so that you'll be able to contact the telephone number that is nearer to you. If you are an existing customer, we will help you timely with all the general and billing issues as well as with a number of technical issues in order to save you time and efforts - we are aware of the fact that in some cases it's much easier consult with a live person and get things done without delay. Certainly, some matters cannot be taken care of over the phone, so in such a case you have the option to use our ticketing system.
Phone Support in Semi-dedicated Servers
If you need additional info for the semi-dedicated servers that we provide, you can call any of the three support phone lines that we have around the globe - in the United States, Great Britain and Australia. In this way, you will be able to check ahead of time if our services are suitable for your sites. If you're already our customer and you have a semi-dedicated account, you will be able to reach us on the phone for fourteen hours every day about any type of billing or basic queries. For strictly tech issues you'll be able to employ our ticketing system in order to contact our tech support since someissues just need longer time to be dealt with, but we can help you over the phone with many minor technical problems as well, saving you efforts and time.