The client support that you will get from your hosting supplier is very important, regardless of whether you have pre-sales questions and you're not a customer yet, or you have some technical problem with a current account. Timely and correct info regarding a question or an issue will save you lots of time and efforts, not mentioning that this is usually a proof that you are ordering from a genuine web hosting supplier not from some reseller. If you acquire a hosting account through a company that doesn't own its servers and it can't access them right away, it is almost certain that you will wait for a few days so as to receive a response to any query, which means that your websites may remain offline for quite a while. However, a company that provides various means of communication and has a support team available at any time can assist you right away and help you minimize or completely avoid any downtime and prospective losses.
24/7 Customer Support in Hosting
The customer and technical support services for all of our hosting packages are round-the-clock, therefore you can forget about waiting for a few days to get assistance. If you are not our client yet, you can phone us, chat with a consultant or send an e-mail message. In case you already have an account, you are able to open a support ticket in addition to the other three methods of communication. You're able to select the most suitable way to contact us depending on what your location is or the device you are using. We will help you for more or less any hosting-related query that you may have or issue that you may experience and even if you contact us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming matters you may open a support ticket, but even in this situation the max response time will never exceed 60 minutes.
24/7 Customer Support in Semi-dedicated Servers
Whatever the semi-dedicated server that you choose, you're able to take advantage of our 24/7 tech support services even on public holidays. All of your web sites will be available all the time and so will we. With a number of contact options, you're able to choose the optimal method to contact us and find out about our solutions in case you do not have an account yet, or get assistance in case you're already one of our customers. You're able to phone us, have a chat with a live consultant, send an e-mail message or open a ticket from the Help section of the Hepsia website hosting Control Panel. The previous two options come with a one-hour response time guarantee, even though it rarely takes more than 20 mins to get assistance irrespective of the nature of the trouble. Using our customer and technical support services, we will be available for you anytime you need us, not a few days afterwards.
24/7 Customer Support in VPS Servers
Each VPS server plan that we provide features 24/7 customer and tech support, therefore if you encounter any problem with the pre-installed software on your machine or you have any pre-sales or basic questions, you can get in touch with us at any moment, even holidays and weekends. For your benefit, we provide different means of communication - telephone support with several local numbers around the globe, live chat, email messages and a ticketing system, which is accessible from the VPS billing Control Panel. The last two options are intended for time-consuming or more complicated technical issues as it will be easier to track what's going on. The maximum guaranteed response time for all the e-mail messages and tickets is one hour, but it rarely takes that long to get assistance. When you obtain the Managed Services upgrade that we provide, our administrators can also assist you with any kind of third-party software difficulties.
24/7 Customer Support in Dedicated Servers
All of the dedicated server plans that we provide feature 24/7 support via various methods of communication and with a one-hour max reply time warranty. If you want to find out more about the packages or you have various billing or general questions, you'll be able to call one of the local numbers that we have internationally or you may use our live chat support and speak to a live agent. For solely technical matters that require the help of a technical support person or an administrator, you'll be able to open a ticket from your billing Control Panel or you could send an email, as these channels are more appropriate to track a given issue. The reply time for them rarely surpasses 30 mins, which means that you can forget all about waiting for an entire day so as to get help. Our support service is available for all of the server-related issues, which includes the pre-installed software. In the event that you want help with third-party applications, you can consider acquiring the Managed Services upgrade that we offer for all of the plans.