Client Support Channels

  • 1 hour ticket response time

  • A 1–Hour Response Guarantee

  • Every assistance request you submit to us will be dealt with within maximum 60 min. If your ticket or email calls for further assistance from a sysadmin, we will without delay forward it and leave a note to let you know that your case is being examined. If you make use of the Managed Services package, any of the server administration services included there will be completed at a time of your choosing.

  • Top quality support service

  • An Excellent Client Care Service

  • If you need any assistance using our Site Control Panel or with any of the apps that we’ve installed on the dedicated web hosting server for you, do not hesitate to get in touch with the help desk support team at any moment through the ticketing system. What’s more, if you require help managing your server, you can order our Managed Services package, that includes weekly Operating System updates, troubleshooting and software installation procedures, server monitoring and restarting procedures, data backup hard disk space, etc.

  • Intuitive help center

  • A User–Friendly Help Section

  • Our Site Control Panel is installed by default for every dedicated web hosting plan. Among its characteristics is a rather handy integrated knowledgebase that will walk you step by step on everything that you can do. Most of the how–to articles in addition video versions which demonstrate all the actions that you can perform in a highly illustrative manner. You can find the educational articles and the video tutorials in the top right corner of each Site Control Panel section.