Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Our user service crew is trained to very quickly address all of our Linux hosting plans customers’ concerns and advice requests. Through our ticket system, it will be possible to send your request and a support staff fellow member will go back to you in only maximum one hour. In actual fact, practice has demonstrated that the usual answer period is 20 min.

  • Top quality support service

  • A Top–quality Support Service

  • Our help support service is offered by a crew of qualified experts who are ready to answer to your questions immediately. You’re able to speak to the support team by launching a help and support ticket from your Site Control Panel or by posting us an email. On business days, you can also contact us on the telephone or use the live chat solution.

  • Intuitive help center

  • An Intuitive Help Section

  • Our Control Panel has a complete practical knowledge base which is incorporated into all areas. In each area, you will find a Help press button that will load for you a list of step–by–step courses on how to utilize a particular element or perform a certain action. Furthermore, we have created information video lessons so that you can get a better idea of the Control Panel’s interface.