Support Channels

  • 1 hour ticket response time

  • An Intuitive Help Center

  • The Help Center section integrated into our Site Control Panel offers a selection of help articles and frequently asked questions. Aimed towards solving any common problem that you might stumble upon, they are written by our support team of qualified technicians.

  • Top quality support service

  • How–To Video Clips

  • If you’d rather see how a task is accomplished or how an issue is sorted out, rather than just reading about it, examine our compilation of educational video tutorials. They address many different topics and will help you swiftly learn how to work with the Site Control Panel.

  • Intuitive help center

  • A 60–Minute Support Ticket Response Guarantee

  • All semi–dedicated servers are backed up by a round–the–clock support service and include a 60–minute response guarantee. Our capable technicians will be available 24 hours a day and will solve any problem that you might stumble upon within maximum 1 hour after the support ticket submission. Normally, a response will be provided to you in less than 20 minutes.